Privacy Policy.
Harts Building & Decorative Walls (“we”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it and your rights, when you use hartsbuildinglincoln.co.uk or get in touch. The data controller is James Ferris, trading as Harts Building & Decorative Walls, 9 Boundary Street, Lincoln, LN5 8NJ.
Information We Collect
When you contact us or use our website, we may collect:
- Your name
- Email address
- Phone number
- Your town or city, and details of your enquiry or project
We only collect information that you choose to provide.
How We Collect It
We collect personal data when you complete a contact or quote form, request a discount code through our website pop-up, or get in touch by phone or email. Our website may also use cookies and basic analytics.
Why We Use It & Our Lawful Basis
We use your information to:
- Respond to your enquiry and prepare quotations — to take steps to enter into a contract with you
- Provide and manage our services — our legitimate interests in running the business
- Send you offers, such as your discount code and occasional updates — with your consent
Marketing
Where you have given consent, we may send you offers and updates about our services. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Who We Share It With
We use trusted third-party providers to operate our business, including our customer relationship management and marketing platform (HighLevel / LeadConnector) and our website and domain provider. These providers process data on our behalf under agreement. We do not sell your personal data.
Cookies
Our website may use cookies to help it function and to understand how visitors use the site. You can control or disable cookies through your browser settings.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal and accounting obligations.
Your Rights
Under UK data protection law you have the right to access, correct, erase, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise any of these rights, please contact us.
Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Security
We take appropriate measures to keep your personal data secure and to prevent unauthorised access, loss or misuse.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be reflected by the “last updated” date at the top of this page.
Contact Us
Data controller: James Ferris, trading as Harts Building & Decorative Walls — 9 Boundary Street, Lincoln, LN5 8NJ.
Phone: 07727 270529 · Email: [email protected]